Frequently Asked Questions

We offer wholesale prices to professional hospitality and office customers. To consult prices and place orders via this platform, you need an approved wholesale account. Fill out our contact form and we'll set you up right away.

For wholesale orders we require a minimum of 200€ per order. For orders below 200€ please visit our retail website.

We roast 2-3 days per week. The coffee we ship is usually roasted no longer than a week ago, but can be up to 2 weeks maximum. We recommend to rest our coffees as they gain more intensity and complexity 2-3 weeks after roasting. 

Most of our coffees are roasted based on orders. We aim to ship orders within 2-4 working days. In the rare case of exceptional delays we will keep you informed. 

Within Europe we ship with DHL Parcel. The shipping delay depends per country. Benelux orders usually take 1-2 days. European orders 3-5 days. 

International orders are shipped with DHL Express. The shipping delay is 2-3 days.

As a wholesale customer you enjoy 14 day payment terms. For a first order you might be asked to pay in advance.

As soon as your order ships you will receive a digital invoice by email with our bank account details.

Email us at hello@wideawake.coffee. We aim to reply within 24 hours during weekdays. Make sure to reference your order number. Please note that we don't do customer service via Facebook or Instagram. If you write us there we will refer you to hello@wideawake.coffee.

Shipping Rates & Partners

Europe


Shipping FeeFree Shipping as of
Belgium10.0300
Netherlands10.0300
Luxemburg10.0300
Germany15.0450
France15.0450
UK20.0600
Austria20.0600
Switzerland20.0600
Italy20.0600
Denmark20.0600
Sweden20.0600
Lithuania20.0600
Ireland22.5700
Spain22.5700
Portugal22.5700
Finland22.5700
Poland25.0750
Czech Republic25.0750
Croatia25.0750
Hungary25.0750
Slovakia25.0750
Slovenia25.0750
Romenia25.0750
Bulgaria25.0750
Estonia25.0750
Latvia25.0750
Greece25.0750


Worldwide

We ship worldwide with DHL Express. The rates vary per country and parcel size and will hence be determined after receiving the order. Contact us if you require a shipping rate before ordering.